[H2] Our Commitment to Privacy
At SWI Tour & Travel, we take your privacy very seriously. This policy explains how we collect, use, and protect the personal information you provide when using our services, whether through our website, WhatsApp, Email or direct booking forms.
1. Information We Collect
For reservation purposes and to ensure a smooth tour, we collect the following data:
- Personal Information: Full name, ID number (ID card/passport), and date of birth (for insurance or airline ticket purposes) and Nationality.
- Contact Information: WhatsApp/phone number, email address, home address and document delivery address if required.
- Travel Details: Hotel preferences, special needs (diet/health), and travel itinerary.
2. Use of Information
The data you provide to SWI Tour & Travel is used solely for:
- Reservation Process: Booking hotels, flight tickets, ferries, and admission tickets to tourist attractions in Medan or North Sumatra.
- Communication: Contacting you regarding itinerary details, payment confirmation, or schedule changes and any other information related your booking tour.
- Customer Service: Providing prompt assistance during the tour.
- Service Improvement: Internal evaluation to provide a better travel experience in the future.
3. Data Security & Protection
Rest assured, SWI Tour is committed to protecting your data:
- No Third Parties: We will not sell or rent your personal data to other parties for marketing purposes without your consent.
- Restricted Access: Only our authorized operational staff have access to your data for reservation purposes.
- Authorized Parties: Data will only be provided to third parties directly related to the tour (such as airlines or hotels) or if required by applicable Indonesian law.
4. Cookies & Website Technologies
Our website may use cookies to enhance the user experience and analyze website traffic so that we can display the most relevant travel package information for you.
Articles on this site may include embedded content (e.g. videos, images, articles etc from social media). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
5. Consent
By providing data to us via WhatsApp at +6281282334883 or email, you are deemed to have consented to the practices described in this Privacy Policy.
[H2] Contact Us Regarding Privacy
If you have any questions about how we handle personal data, please contact our administration team via:
- Address: Jl. Setia Budi No. 108 Tj Sari, Medan Selayang, Medan.
- Email: info@switour.com